General Terms and Conditions
Last updated: 15 August 2026
These General Terms and Conditions are here to make sure you understand how Facturaz works and to set the legal framework for everything we do together. Depending on the service you contract, you deal with us either as a Consumer (B2C) or as a Professional Client (B2B). The same Terms apply to both, with the differences flagged where relevant.
The Short Version
- Two ways we treat you depending on the service: Consumer (B2C, prices include VAT) when you contract a one-off administrative service, or Professional Client (B2B, prices exclude VAT) when you subscribe to anything reserved for active autónomos or Spanish SLs.
- Subscription is monthly via Stripe and auto-renews; cancel any time from your dashboard, takes effect at the end of the cycle.
- New subscriptions can start with a 7-day free trial: we verify your card with a €0,00 authorisation, nothing is charged during the trial and it converts into a paid subscription unless you cancel first.
- Optional Tax Filing Service: once you approve the computed figures, we present your tax returns to AEAT on your behalf. You stay responsible for your data and your taxes; if a window cannot be presented, our responsibility is limited to refunding that window's fee.
- If you contract autónomo registration as a Consumer you have a 14-day withdrawal right, but you can opt to waive it so we can start immediately (separate, un-pre-ticked checkbox at signup).
- Facturaz is fully Verifactu-compliant and transmits records to AEAT in real time; you remain the issuer of every invoice and are responsible for the data you enter.
- Facturaz is not a substitute for legal, tax, or accounting advice. AI/automation outputs are informational; verify before relying on them.
- Platform availability target is 99% per month (internal target, not an SLA). Provided "as is".
- Liability is capped at the fees you paid in the prior 12 months, except for items mandatory law won't let us cap (gross negligence, wilful misconduct, data-protection breaches, personal injury).
- We can suspend access for unpaid invoices (after notice), legal/security reasons, or breach. You can export your data for 30 days after termination.
- Spanish law applies. B2B disputes → Valencia courts. Consumers can sue in their place of residence.
- Material changes notified at least 30 days in advance; continuing to use the Platform = acceptance.
Facturaz S.L., NIF B22962112, with registered office at Calle Barques 2, Planta 2, 46002 Valencia, Comunidad Valenciana, Spain, hereinafter referred to as "Facturaz", offers cloud-based invoicing, accounting and tax-compliance services subject to the following terms. Contact: soporte@facturaz.es or the in-app Support tab.
1. Scope and Purpose
These General Terms and Conditions ("Terms") govern your access to and use of the Facturaz platform and all related services, websites, and applications (together, the "Platform"), operated by Facturaz S.L.
Facturaz provides the following services:
- Consumer Services: for individuals not yet registered as autónomos, who hire Facturaz to handle their autónomo registration, the incorporation of a single-shareholder Spanish company (Sociedad Limitada), or related administrative tasks. These Services are governed under a business-to-consumer (B2C) framework.
- Platform Subscription: for autónomos and Spanish companies (SLs) who subscribe to Facturaz's invoicing, accounting, and tax-compliance software. Subscription to the Platform is reserved exclusively for clients with active professional or business activity. This relationship is governed under a business-to-business (B2B) framework.
- Tax Filing Service: an optional service through which Facturaz presents a Professional Client's periodic tax returns to AEAT on the Client's behalf, contracted separately for each filing window as described in Section 8. This relationship is likewise governed under the B2B framework.
A natural person who first contracts a Consumer Service (e.g., autónomo registration) and subsequently subscribes to the Platform after obtaining autónomo status will be governed by the Consumer framework for the registration service, and by the B2B framework for the Platform Subscription. Each relationship is independent.
Where the Client contracts the incorporation of a Sociedad Limitada, the founding shareholder contracts the service as a natural person and the corresponding Facturaz fee invoice is issued to that person, because the company does not yet have a NIF when the fee is paid. Once the company obtains its provisional NIF, the Client's Platform relationship and Facturaz's subsequent invoicing transfer to the company (the SL), which is then the contracting party for the B2B Platform Subscription.
2. Definitions
- "Facturaz": Facturaz S.L., owner and operator of the Platform.
- "Platform": the online software, website, applications, and related services accessible at https://www.facturaz.es.
- "Client": any individual or entity that registers, accesses, or uses the Platform or Services.
- "Consumer": a natural person who contracts a Consumer Service for purposes outside their commercial, business, or professional activity, as defined in Art. 3 of Royal Legislative Decree 1/2007 (TRLGDCU).
- "Professional Client": an autónomo or Spanish company that subscribes to the Platform for professional or business purposes.
- "Consumer Services": services offered to Consumers, including autónomo registration and related administrative tasks.
- "Platform Subscription": the recurring subscription contract granting access to Facturaz's invoicing, accounting, and tax-compliance software.
- "Tax Filing Service": the optional service described in Section 8, through which Facturaz presents the Client's periodic tax returns to AEAT on the Client's behalf.
- "Services": Consumer Services, the Platform Subscription and the Tax Filing Service, collectively.
- "AEAT": Agencia Estatal de Administración Tributaria (Spanish Tax Agency).
- "Verifactu": the system established under Law 11/2021 and Royal Decree 1007/2023 for the certification and integrity of invoicing records.
- "GDPR": Regulation (EU) 2016/679.
- "Outstanding Amounts": any unpaid fees, charges, or costs that have been invoiced and are past due.
- "Terms": this document, as updated from time to time.
3. Description of the Service
Facturaz is a cloud-based invoicing and accounting platform designed to simplify administrative obligations for autónomos and Spanish SLs.
The Platform's main functionalities include:
- Issuing and managing invoices in compliance with Verifactu requirements;
- Recording income and expenses;
- Tracking tax obligations and deadlines through dashboards and notifications;
- Storing accounting records securely in the cloud;
- Managing digital certificates;
- Integrating with AEAT systems for the transmission of Verifactu records.
Consumer Services are limited to assistance with autónomo registration before AEAT and Tesorería General de la Seguridad Social, the incorporation of a Spanish company described below, and any specifically contracted ancillary administrative services.
Incorporation of a Spanish company (Sociedad Limitada). Where specifically contracted, Facturaz files the incorporation of a single-shareholder micro-SL on the Client's behalf. This includes reservation of the company name at the Registro Mercantil, preparation of the deed of incorporation with standard bylaws (estatutos tipo), booking of the notary appointment, census registration (Modelo 036) with the provisional NIF, registration of the administrator under the special regime for self-employed workers (RETA), plus configuration of the reduced Corporate Income Tax rate for newly created companies. Facturaz acts solely as an administrative intermediary (gestor) filing on the Client's behalf. Facturaz is not the notary or the Registro Mercantil. It provides no notarial or legal advice. The deed is signed by the Client before an independent notary. The company is then registered by the Registro Mercantil. This service is available only for single-shareholder micro-SLs.
Tax Filing Service. Where specifically contracted, Facturaz also presents periodic tax returns to AEAT on behalf of Professional Clients under the conditions set out in Section 8.
Facturaz does not provide legal, tax, or accounting advice and is not a substitute for a qualified professional. Any references to tax matters, deadlines, or obligations within the Platform are informational only.
Out of scope. The Platform is built for solo autónomos and single-shareholder micro-SLs carrying out service or simple retail activity. The following are expressly outside the scope of the Platform and remain the Client's responsibility:
- Payroll and personnel: employee payroll, wage withholdings (Modelo 111 on salaries), annual summaries (Modelo 190), Social Security (TGSS) filings and related obligations;
- Inventory and cost accounting: stock valuation, cost of goods sold, FIFO/weighted-average costing and permanent or periodic inventory;
- Companies with more than one shareholder: multi-shareholder equity, dividend distributions, share transfers and junta (general-meeting) resolutions;
- Larger companies: SLs that exceed the thresholds for abbreviated accounts or are subject to a statutory audit (PGC Normal);
- Statutory double-entry ledger of record: the Platform is not a substitute for the general ledger (libro diario / libro mayor) or the Cuentas Anuales deposit a Spanish SL must keep and file; these remain the Client's responsibility.
For the avoidance of doubt, the SL-incorporation Consumer Service described above is limited to single-shareholder micro-SLs. The exclusion of companies with more than one shareholder above refers to the Platform Subscription.
Company name and timelines. The chosen company name is subject to availability at the Registro Mercantil and cannot be guaranteed. The Client provides up to five names in order of preference. If none is available, the Client must provide a new name. Incorporation timelines depend on third parties (the notary and the Registro Mercantil) and typically take several weeks. Facturaz is not liable for delays attributable to these third parties.
4. Client Account and Eligibility
To use the Services, you must:
- Be at least 18 years old and have full legal capacity;
- Provide accurate, complete, and up-to-date information;
- Keep your login credentials confidential;
- Notify Facturaz without undue delay of any suspected unauthorised access.
Subscription to the Platform requires a valid NIF and active autónomo or company status. Facturaz may verify status against public registers and may suspend or close accounts where eligibility cannot be confirmed, where fraudulent activity is detected, or where these Terms are breached.
5. Pricing, Billing, and Renewals
5.1 Platform Subscription (B2B)
Platform Subscription prices are displayed on the Facturaz website excluding VAT (e.g., "€24 + IVA"), in accordance with standard B2B commercial practice.
Subscriptions are billed monthly through Stripe and renew automatically for successive monthly periods unless cancelled before the renewal date. Cancellation is available at any time directly from the Client's account dashboard, with the same ease as the original signup, in accordance with Art. 62.3 TRLGDCU and the principles of Law 4/2022. Cancellation takes effect at the end of the current billing cycle.
Free trial. New subscriptions may start with a free trial of 7 days. To activate the trial, the Client must save a valid payment card, which Facturaz verifies with a €0,00 authorisation; this verification is not a charge. Nothing is charged during the trial. Unless the Client cancels before the trial ends, the subscription converts automatically into a paid monthly subscription and the first monthly fee is charged to the saved card. If the Client cancels during the trial, no charge is made.
5.2 Consumer Services (B2C)
Prices for Consumer Services are displayed on the Facturaz website inclusive of VAT (PVP), in accordance with Art. 60.2.c TRLGDCU and Royal Decree 3423/2000.
The SL-incorporation Consumer Service is a one-time fee. The following third-party costs are not included in the Facturaz fee and are the Client's sole responsibility:
- Notary fees (honorarios del notario), of approximately €120,00, paid directly to the notary;
- Registro Mercantil fees (aranceles registrales), of approximately €120,00, charged by the Registro directly to the Client's bank account;
- The minimum share capital of €3.000,00, which is the Client's own money deposited into the company's bank account. It is not a payment to Facturaz;
- Ongoing Social Security (RETA) contributions for the administrator.
These third-party amounts are estimates that may vary.
5.3 Tax Filing Service
The Tax Filing Service is charged per filing window at the price displayed in the Platform (excluding VAT). The fee is billed through Stripe when the Client approves the returns. Payment, cancellation and refund rules for the Tax Filing Service are set out in Section 8.
5.4 Price Changes
Facturaz may update prices for Platform Subscriptions with at least 30 days' prior notice by email or in-app message. Continued use of the Platform after the new prices take effect constitutes acceptance. If you do not accept a price change, you may cancel before it takes effect, with no penalty.
5.5 Late Payment
If a Platform Subscription invoice remains unpaid past its due date, Facturaz may suspend access to the Platform after written notice, and may terminate the subscription if non-payment persists for more than 15 days. Outstanding Amounts remain due in full notwithstanding suspension or termination.
6. Right of Withdrawal (Consumer Services Only)
Where you contract a Consumer Service, you have the right to withdraw from the contract within 14 calendar days from its conclusion, without giving any reason, under Arts. 102 and following of TRLGDCU.
To exercise this right, send a clear statement through the in-app Support tab, identifying the contract and your decision to withdraw. You may use the model withdrawal form provided in Annex B of TRLGDCU.
Express waiver of withdrawal right for time-sensitive services. Certain Consumer Services, including, in particular, autónomo registration before AEAT and Tesorería General de la Seguridad Social, the procurement and installation of digital certificates, as well as the incorporation of a Spanish company (Sociedad Limitada), require Facturaz to begin performance immediately so the Consumer can obtain the requested administrative result without delay.
By contracting any such service, the Consumer:
- (i) expressly requests that Facturaz begin performance during the 14-day withdrawal period; and
- (ii) expressly acknowledges and accepts, through a dedicated, separate checkbox at signup that is not pre-ticked, that the right of withdrawal will be lost once the service has been fully performed, in accordance with Art. 103.a TRLGDCU.
If the Consumer withdraws after performance has begun but before the service is fully performed, Facturaz will refund the amount paid less an amount proportionate to the services already provided up to the moment of withdrawal, calculated on the basis of the total contract price (Art. 108.3 TRLGDCU). Once the service is fully performed, no refund is due.
The Platform Subscription and the Tax Filing Service are B2B contracts and are therefore not subject to the consumer right of withdrawal. The contractual cancellation and refund rules for the Tax Filing Service are set out in Section 8.
7. Verifactu Compliance
The Platform's invoicing system complies with Law 11/2021, Royal Decree 1007/2023, and Royal Decree 254/2025 ("Verifactu Regulation"), ensuring the integrity, traceability, immutability, conservation, accessibility, legibility, and chronological order of invoicing records.
By using the Platform, the Client instructs Facturaz to generate Verifactu-compliant invoicing records on the Client's behalf and, where the Client elects to operate in Verifactu mode, to transmit such records to AEAT in real time using the technical specifications published by AEAT.
The Client remains the issuer of the invoice and retains full responsibility for the accuracy, completeness, and lawfulness of the data entered into the Platform.
8. Tax Filing Service
8.1 Nature of the Service
Where specifically contracted, Facturaz presents the Client's periodic tax returns (modelos) to AEAT on the Client's behalf (the "Tax Filing Service"). The Tax Filing Service is an optional, one-off service contracted separately for each filing window offered in the Platform (each quarterly filing month and, for companies, the December instalment window). It is available exclusively to Professional Clients with an active Platform Subscription. It does not renew automatically: contracting it for one filing window creates no obligation for either party in respect of any later window.
8.2 Representation Before AEAT
Before any return is presented, the Client must sign the representation authorisation made available in the Platform, empowering Facturaz to present the covered returns before AEAT on the Client's behalf. Facturaz acts solely as the Client's authorised presenter under AEAT's representation framework; it does not thereby become the Client's tax advisor and provides no tax advice as part of the Tax Filing Service. The Client may revoke the authorisation at any time through the in-app Support tab; revocation does not affect returns already presented.
8.3 Review, Approval and the Approved Snapshot
For each contracted filing window, the Platform computes the Client's returns from the data recorded in the Client's account and shows them to the Client for review. The Client must expressly approve the computed figures. Approval freezes the returns exactly as reviewed (the "Approved Snapshot"). Facturaz presents the Approved Snapshot and nothing else: changes made to the Client's records after approval are not reflected in the presented returns. Before approving, the Client is responsible for ensuring that all income, expenses and other relevant data for the period are complete and correctly recorded.
8.4 Deadlines
The Tax Filing Service for a given filing window must be contracted, paid for and approved within the time limits shown in the Platform (as a general rule, by day 10 of the filing month). If the Client has not completed payment and approval by that deadline, Facturaz will not present the returns for that window and the Client remains solely responsible for filing them; any amount already paid for that window will be refunded.
8.5 Payment, Cancellation and Refunds
The fee for the Tax Filing Service is displayed in the Platform per filing window (excluding VAT) and is charged when the Client approves the returns. If the service for a window is cancelled after payment but before the returns are presented to AEAT, Facturaz refunds the full amount paid for that window. Once the returns have been presented, the service is fully performed and no refund is due.
8.6 Payment of Taxes by Direct Debit
Taxes due under the presented returns are paid by the Client directly to AEAT by direct debit (domiciliación bancaria). For this purpose the Client provides the IBAN of a bank account held in the Client's own name at a bank in the SEPA zone. The Client must ensure the account has sufficient funds on the AEAT charge date. Facturaz never receives, holds or transfers the Client's tax money; the only amount Facturaz charges is its own service fee. Failed or returned direct debits, together with any surcharges resulting from them, are the Client's responsibility.
8.7 Period Lock
Once the Client approves a filing window, the invoices and expenses of that period become locked in the Platform: edits that would change the declared figures, as well as deletion, are no longer possible for those records. Details without tax effect (for example receipts, notes or an invoice's collection status) remain editable. The lock preserves the match between the Client's books and the presented returns.
8.8 Responsibility
The Tax Filing Service consists of transmitting the Approved Snapshot to AEAT. It is performed exclusively on the basis of the data the Client approved, without any verification by Facturaz. Facturaz will use commercially reasonable efforts to present the approved returns within the statutory filing period. Facturaz does not guarantee presentation, acceptance or any particular outcome before AEAT.
Facturaz is not liable for surcharges, penalties, interest or any other consequences arising from the content of the Approved Snapshot, from the Client's tax or census situation before AEAT, from an invalid or revoked representation authorisation, from the direct-debit designation (Section 8.6), from failures of AEAT or other third-party systems, or from events outside Facturaz's reasonable control.
If the returns for a contracted window are not presented for any reason, Facturaz's sole obligation (and the Client's sole and exclusive remedy) is the refund of the fee paid for that window under Section 8.5. In that case the Client remains responsible for filing the returns by the statutory deadline.
The Client remains responsible at all times for the accuracy and completeness of the underlying data, for reviewing the computed figures before approval and for its tax obligations outside the contracted filing windows. Sections 10 and 21 apply in full to the Tax Filing Service. Nothing in this Section excludes or limits liability that cannot be excluded or limited under Section 21.3.
9. Acceptable Use
You agree not to:
- Enter false, misleading, or unlawful data;
- Use the Platform to issue invoices for illegal goods or services, or to facilitate tax evasion or fraud;
- Issue invoices in the name of a third party without proper legal authority;
- Reverse-engineer, decompile, copy, or create derivative works of the Platform, except as expressly permitted by mandatory law;
- Upload malware, malicious code, or content that infringes third-party rights;
- Attempt unauthorised access to Facturaz's systems, accounts of other Clients, or AEAT systems through the Platform;
- Use automated tools (bots, scrapers) to access the Platform other than as expressly permitted.
10. No Tax or Accounting Liability
The Platform automates tasks based on the data the Client provides. Facturaz does not verify the accuracy of Client-provided data and does not provide professional advice.
The Client bears full responsibility for the accuracy and completeness of all data entered into the Platform, and for the timely fulfilment of its tax, accounting, and legal obligations.
Subject to Section 21, Facturaz is not liable for AEAT penalties, surcharges, late-payment interest, or other consequences arising from inaccurate or incomplete data provided by the Client, or from the Client's failure to fulfil its own obligations.
The Client acknowledges the scope limitations set out in Section 3. Facturaz is not responsible for any matter expressly outside the scope of the Platform (including payroll and personnel, inventory and cost accounting, multi-shareholder equity and the statutory double-entry ledger and Cuentas Anuales of a Spanish SL), which remain the Client's responsibility. Outputs generated by the Platform (including tax-model files and any draft annual accounts) are drafts for the Client to review, confirm and file; the Client remains the filer and is responsible for their accuracy. For returns that Facturaz presents under the Tax Filing Service, the presentation is governed by Section 8; the Client's responsibility for the accuracy and completeness of the data remains unchanged.
11. Service Availability
Facturaz targets Platform availability of 99% per calendar month, measured outside scheduled maintenance windows. This is an internal performance target and does not constitute a service-level guarantee. Facturaz will use commercially reasonable efforts to restore service promptly following any interruption.
Facturaz may improve, modify, or replace functionalities of the Platform from time to time, provided that the core service remains available. Material reductions in functionality will be communicated with reasonable notice.
12. Beta Features
Facturaz may make beta or experimental features available, including automation tools and AI-assisted functionality. Beta features are provided "as is" with no warranties of any kind. They may change or be withdrawn at any time without notice. Use of beta features is at the Client's own risk and may be subject to additional terms presented at activation.
13. Automated and AI-Assisted Tools
Certain functionalities use automation or AI to assist with data processing, document generation, classification, or analysis. AI-generated outputs are informational only, do not constitute professional advice, and must be independently verified by the Client before being relied upon. Facturaz does not warrant the accuracy, completeness, or suitability of AI-generated outputs.
14. Records and Retention
Invoicing records are generated and stored in Verifactu-compliant format with hash chaining and timestamps. Once issued, invoices may not be altered; corrective invoices (facturas rectificativas) must be used in accordance with Royal Decree 1619/2012.
The Client is responsible for retaining its invoicing and accounting records for the periods required by Spanish law (generally 4 years for tax purposes under Art. 66 LGT, and 6 years for commercial accounting under Art. 30 Código de Comercio).
15. Confidentiality
Each party will maintain the confidentiality of non-public, proprietary, or sensitive information received from the other in connection with the Services, will use such information only for the purpose of performing under these Terms, and will protect it with at least the same degree of care it applies to its own confidential information. Facturaz binds its employees and contractors to equivalent confidentiality obligations. These obligations survive termination.
16. Intellectual Property
All rights in the Platform, including software, source code, databases, designs, trademarks, brand elements, documentation, and algorithms, belong exclusively to Facturaz S.L. or its licensors.
Facturaz grants the Client a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Platform for the Client's own internal business or, in the case of Consumer Services, personal purposes, for the duration of the contract and within the scope of these Terms.
The Client may not copy, modify, distribute, lease, sell, reverse-engineer, or otherwise exploit the Platform beyond what is expressly permitted herein. Facturaz may revoke the licence in case of breach.
17. Data Protection
17.1 Roles
For personal data relating to the Client and its representatives (account, billing, support, and similar), Facturaz acts as data controller.
For personal data of third parties (e.g., the Client's customers, suppliers, or employees) that the Client processes through the Platform, Facturaz acts as data processor on behalf of the Client (the controller), in accordance with Art. 28 GDPR. Where required, the parties will execute a separate Data Processing Addendum reflecting the elements of Art. 28.3 GDPR; in the absence of such an addendum, the data-protection terms set out in this Section 17 apply.
17.2 Compliance and Security
Facturaz processes personal data in accordance with the GDPR and Spanish Organic Law 3/2018 (LOPDGDD). Technical and organisational measures include encryption in transit and at rest, role-based access controls, audit logging, regular security testing, and incident response procedures. No system can be guaranteed completely secure; in the event of a personal data breach, Facturaz will notify affected parties as required by Arts. 33-34 GDPR.
Full details on processing purposes, legal bases, retention, and data subject rights are set out in the Privacy Policy.
18. Suspension for Legal or Security Reasons
Facturaz may suspend access to the Platform, with or without prior notice depending on urgency, where necessary to: (i) comply with legal obligations or judicial/administrative orders; (ii) prevent fraud, abuse, or unauthorised access; (iii) protect the security or integrity of the Platform; or (iv) address a serious technical incident. Suspension does not relieve the Client of Outstanding Amounts.
19. Warranties
The Platform is provided "as is" and "as available". Facturaz does not warrant that the Platform will be uninterrupted, error-free, or that it will meet any specific result expected by the Client.
To the maximum extent permitted by law, all implied warranties are disclaimed. This Section does not limit any non-excludable consumer rights of Consumers under TRLGDCU.
20. Indemnity
The Client (and, in the case of Professional Clients, on behalf of its directors and personnel) agrees to indemnify and hold harmless Facturaz, its directors, employees, and partners against any third-party claims, damages, fines, or costs (including reasonable legal fees) arising out of:
- The Client's misuse of the Platform;
- False, incomplete, or unlawful data provided by the Client;
- Breach of third-party rights (intellectual property, privacy, contractual rights); or
- Tax, regulatory, or administrative actions caused by the Client's acts or omissions.
This obligation survives termination. Facturaz may, at its option, assume the defence of any covered claim, in which case the Client will reasonably cooperate.
21. Limitation of Liability
21.1 Excluded Damages
To the maximum extent permitted by law, Facturaz will not be liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, business, goodwill, anticipated savings, or data, even if advised of the possibility.
21.2 Liability Cap
Facturaz's aggregate liability for all claims arising out of or relating to these Terms in any 12-month period will not exceed the total amount paid by the Client to Facturaz in the 12 months immediately preceding the event giving rise to the claim.
21.3 Carve-Outs (Mandatory)
Nothing in these Terms excludes or limits liability for:
- Wilful misconduct (dolo) or gross negligence (culpa grave);
- Death or personal injury caused by negligence;
- Breach of mandatory data-protection obligations;
- Any other liability that cannot be excluded or limited under applicable Spanish or EU law.
Where the Client is a Consumer, this Section applies subject to and without limiting any non-excludable consumer rights.
21.4 External Causes
Facturaz is not responsible for issues caused by third-party integrations operated by the Client, regulatory changes, or events of Force Majeure.
22. Term and Termination
These Terms apply for as long as the Client maintains an account or active contract with Facturaz.
The Client may cancel a Platform Subscription at any time from the account dashboard; cancellation takes effect at the end of the current billing cycle. Consumer Services may be terminated in accordance with Section 6 and applicable consumer law.
Facturaz may terminate the contract with 30 days' prior notice, or with immediate effect in case of material breach not cured within 15 days of written notice (or where cure is not possible).
Upon termination, the Client may export its data within 30 days, after which Facturaz will delete or anonymise the data, subject to legal retention obligations. Termination does not extinguish Outstanding Amounts accrued before the termination date.
23. Force Majeure
Neither party will be liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, civil unrest, pandemics, strikes, power or internet outages, government actions, or, despite the implementation of reasonable industry-standard security measures, cyberattacks. The affected party's obligations are suspended for the duration of the event. If the event continues for more than 90 days, either party may terminate the affected contract without penalty.
24. Communications
Notices to Facturaz must be sent exclusively through the in-app Support tab. Facturaz will contact the Client at the email associated with its account or via in-app notification. Notices sent through the Support tab are deemed received 24 hours after sending, unless a delivery failure is received within that period.
All notices must be in writing, in Spanish or English. The Client consents to receive electronic communications and undertakes to keep its contact details up to date.
25. Professional Use and Classification
Where the Client uses the Services for professional or business purposes, the Client is a Professional Client and consumer-protection rules under TRLGDCU and related legislation do not apply. Classification is determined by the information provided at signup and by actual use.
26. Assignment
Facturaz may assign its rights and obligations under these Terms in the context of a merger, acquisition, restructuring, or sale of all or substantially all assets, provided the assignee assumes all obligations. The Client may not assign its rights or obligations without Facturaz's prior written consent (not to be unreasonably withheld for Professional Clients).
27. Governing Law and Jurisdiction
These Terms are governed by Spanish law.
- Professional Clients (B2B): any dispute will be submitted exclusively to the courts of Valencia, Spain, with the parties waiving any other forum to the extent permitted by law.
- Consumers: Consumers may bring proceedings before the courts of their place of residence within Spain, in accordance with Art. 90.2 TRLGDCU and Art. 52.3 LEC.
28. Consumer Dispute Resolution
Where the Client is a Consumer, disputes may be submitted to alternative dispute resolution under Law 7/2017 (transposing Directive 2013/11/EU on consumer ADR). At the date of these Terms, Facturaz is not adhered to a specific ADR scheme on a mandatory basis but will cooperate in good faith with any officially recognised mediation or arbitration body the Consumer chooses to engage.
The Consumer may also contact:
- The local Oficina Municipal de Información al Consumidor (OMIC) or regional Dirección General de Consumo;
- The European Consumer Centre (ECC-Spain) for cross-border matters: https://cec.consumo.gob.es;
- The European Commission's directory of recognised ADR bodies: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.
The previous EU Online Dispute Resolution platform was discontinued on 20 July 2025 pursuant to Regulation (EU) 2024/3228.
29. Modifications to the Terms
Facturaz may update these Terms to reflect legal, regulatory, technical, or commercial changes. Material changes will be notified by email or in-app notification at least 30 days before they take effect. If the Client does not accept a material change, the Client may cancel before it takes effect. Continued use after the effective date constitutes acceptance. Where mandatory law requires express consent, Facturaz will request it.
30. Entire Agreement
These Terms, together with the Privacy Policy and any specific service order, constitute the entire agreement between the parties on the subject matter and supersede prior proposals or communications.
If any provision is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be replaced by a valid provision that most closely reflects the original intent. A delay or failure to exercise a right does not constitute a waiver.