General Terms and Conditions

These General Terms and Conditions ("General Terms") govern every contractual relationship between the Client and Facturaz S.L. in connection with the Facturaz platform and all related services, websites and applications (together, the "Platform").

The contract between the Client and Facturaz consists of the following documents (together, the "Terms"):

• These General Terms, which apply to every Client and every Service;
• The Platform Terms, which govern the use of the Platform as self-service software. The Client accepts them each time it contracts a plan (a free trial included) or a Managed Service;
• The Service Terms, which govern the Managed Services. The Client accepts them when contracting or starting a Managed Service in the Platform. Accepting them for one Managed Service binds the Client to their common provisions and to the chapter of that Managed Service only.

If the documents conflict, the Service Terms prevail for the Managed Service concerned, then the Platform Terms, then these General Terms. Nothing in the Terms limits rights that mandatory law grants to Consumers.

Facturaz provides the following services:

• Consumer Services: for individuals not yet registered as autónomos, who hire Facturaz to handle their autónomo registration, the incorporation of a single-shareholder Spanish company (Sociedad Limitada), the application for a digital certificate or related administrative tasks. These Services are governed under a business-to-consumer (B2C) framework.
• Platform Subscription: for autónomos and Spanish companies (SLs) who subscribe to Facturaz's invoicing, accounting, and tax-compliance software. Subscription to the Platform is reserved exclusively for clients with active professional or business activity. This relationship is governed under a business-to-business (B2B) framework.
• Plus Plans: the Autónomo Plus and Empresa Plus tiers of the Platform Subscription, under which Facturaz also presents the Professional Client's tax returns to AEAT on the Client's behalf, as described in the Service Terms. This relationship is likewise governed under the B2B framework.

A natural person who first contracts a Consumer Service (e.g., autónomo registration) and subsequently subscribes to the Platform after obtaining autónomo status will be governed by the Consumer framework for the registration service, and by the B2B framework for the Platform Subscription. Each relationship is independent.

• "Facturaz": Facturaz S.L., owner and operator of the Platform.
• "Platform": the online software, website, applications, and related services accessible at https://www.facturaz.es.
• "Client": any individual or entity that registers, accesses, or uses the Platform or Services.
• "Consumer": a natural person who contracts a Consumer Service for purposes outside their commercial, business, or professional activity, as defined in Art. 3 of Royal Legislative Decree 1/2007 (TRLGDCU).
• "Professional Client": an autónomo or Spanish company that subscribes to the Platform for professional or business purposes.
• "Consumer Services": services offered to Consumers, including autónomo registration, the incorporation of a Sociedad Limitada, the digital certificate application and related administrative tasks.
• "Managed Services": the services Facturaz performs on the Client's behalf, described in the Service Terms: the Consumer Services and Tax Filing.
• "Platform Subscription": the recurring subscription contract granting access to Facturaz's invoicing, accounting, and tax-compliance software.
• "Go Plan" and "Plus Plan": the two tiers of the Platform Subscription for each type of business (Autónomo Go, Empresa Go; Autónomo Plus, Empresa Plus). Both give access to the same Platform; a Plus Plan also includes Tax Filing.
• "Tax Filing": the presentation of the Client's tax returns to AEAT on the Client's behalf included in a Plus Plan, described in the Service Terms.
• "Services": the Consumer Services and the Platform Subscription (including Plus Plans), collectively.
• "Platform Terms" and "Service Terms": the companion documents described in Section 1, as updated from time to time.
• "AEAT": Agencia Estatal de Administración Tributaria (Spanish Tax Agency).
• "Verifactu": the system established under Law 11/2021 and Royal Decree 1007/2023 for the certification and integrity of invoicing records.
• "GDPR": Regulation (EU) 2016/679.
• "Outstanding Amounts": any unpaid fees, charges, or costs that have been invoiced and are past due.

To use the Services, you must:

• Be at least 18 years old and have full legal capacity;
• Provide accurate, complete, and up-to-date information;
• Keep your login credentials confidential;
• Notify Facturaz without undue delay of any suspected unauthorised access.

Subscription to the Platform requires a valid NIF and active autónomo or company status. Facturaz may verify status against public registers and may suspend or close accounts where eligibility cannot be confirmed, where fraudulent activity is detected, or where the Terms are breached.

4.1 Platform Subscription (B2B)

Platform Subscription prices are displayed on the Facturaz website excluding VAT (e.g., "€24 + IVA"), in accordance with standard B2B commercial practice.

The Platform Subscription is offered in two tiers for each type of business: a Go Plan (Autónomo Go, Empresa Go) and a Plus Plan (Autónomo Plus, Empresa Plus). Each business registered in the Platform has its own subscription at the full price of its plan; no discount applies for holding several businesses.

Subscriptions are billed monthly or annually through Stripe and renew automatically for successive periods of the same length unless cancelled before the renewal date. Cancellation is available at any time directly from the Client's account dashboard, with the same ease as the original signup, in accordance with Art. 62.3 TRLGDCU and the principles of Law 4/2022. Cancellation takes effect at the end of the current billing cycle, subject to the minimum period after a filing below. A subscription bought in the Facturaz iPhone app is billed by Apple under Apple's terms; its renewal, cancellation and plan changes are made in the Apple ID settings and follow Apple's rules.

Changing plan. A change from a Go Plan to a Plus Plan takes effect immediately; the price difference for the remainder of the current billing period is charged at that moment. The Client cannot change a Plus Plan to a Go Plan through the Platform; Facturaz makes that change at the Client's request, effective at the end of the current billing period.

Minimum period after a filing. Once the Client has approved a filing window under a Plus Plan (Service Terms, Section 5), the Plus Plan continues at least until the end of the calendar month following the month of that approval. A change to a Go Plan or a cancellation requested earlier takes effect at the first renewal date after that moment. An annual Plus Plan always runs to the end of its paid year.

Free trial. New subscriptions may start with a free trial of 14 days. To activate the trial, the Client must save a valid payment card, which Facturaz verifies with a €0,00 authorisation; this verification is not a charge. Nothing is charged during the trial. Unless the Client cancels before the trial ends, the subscription converts automatically into a paid monthly subscription and the first monthly fee is charged to the saved card. If the Client cancels during the trial, no charge is made. On a Plus Plan, approving a filing window during the trial ends the trial at that moment: the subscription converts into a paid subscription and the first fee is charged to the saved card.

4.2 Consumer Services (B2C)

Prices for Consumer Services are displayed on the Facturaz website inclusive of VAT (PVP), in accordance with Art. 60.2.c TRLGDCU and Royal Decree 3423/2000. The fee of each Consumer Service is shown before payment and paid up front. The Service Terms set out what each fee includes and which third-party costs it excludes.

4.3 Price Changes

Facturaz may update prices for Platform Subscriptions with at least 30 days' prior notice by email or in-app message. Continued use of the Platform after the new prices take effect constitutes acceptance. If you do not accept a price change, you may cancel before it takes effect, with no penalty.

4.4 Late Payment

If a Platform Subscription invoice remains unpaid past its due date, Facturaz may suspend access to the Platform after written notice, and may terminate the subscription if non-payment persists for more than 15 days. Outstanding Amounts remain due in full notwithstanding suspension or termination.

4.5 Right of Withdrawal

Consumers have a right of withdrawal from Consumer Services under the conditions set out in the Service Terms, Section 1.6. The Platform Subscription, including Plus Plans, is a B2B contract and is therefore not subject to the consumer right of withdrawal.

Each party will maintain the confidentiality of non-public, proprietary, or sensitive information received from the other in connection with the Services, will use such information only for the purpose of performing under the Terms, and will protect it with at least the same degree of care it applies to its own confidential information. Facturaz binds its employees and contractors to equivalent confidentiality obligations. These obligations survive termination.

All rights in the Platform, including software, source code, databases, designs, trademarks, brand elements, documentation, and algorithms, belong exclusively to Facturaz S.L. or its licensors.

Facturaz grants the Client a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Platform for the Client's own internal business or, in the case of Consumer Services, personal purposes, for the duration of the contract and within the scope of the Terms.

The Client may not copy, modify, distribute, lease, sell, reverse-engineer, or otherwise exploit the Platform beyond what is expressly permitted herein. Facturaz may revoke the licence in case of breach.

7.1 Roles

For personal data relating to the Client and its representatives (account, billing, support, and similar), Facturaz acts as data controller.

For personal data of third parties (e.g., the Client's customers, suppliers, or employees) that the Client processes through the Platform, Facturaz acts as data processor on behalf of the Client (the controller), in accordance with Art. 28 GDPR. Where required, the parties will execute a separate Data Processing Addendum reflecting the elements of Art. 28.3 GDPR; in the absence of such an addendum, the data-protection terms set out in this Section 7 apply.

7.2 Compliance and Security

Facturaz processes personal data in accordance with the GDPR and Spanish Organic Law 3/2018 (LOPDGDD). Technical and organisational measures include encryption in transit and at rest, role-based access controls, audit logging, regular security testing, and incident response procedures. No system can be guaranteed completely secure; in the event of a personal data breach, Facturaz will notify affected parties as required by Arts. 33-34 GDPR.

Full details on processing purposes, legal bases, retention, and data subject rights are set out in the Privacy Policy.

Facturaz may suspend access to the Platform, with or without prior notice depending on urgency, where necessary to: (i) comply with legal obligations or judicial/administrative orders; (ii) prevent fraud, abuse, or unauthorised access; (iii) protect the security or integrity of the Platform; or (iv) address a serious technical incident. Suspension does not relieve the Client of Outstanding Amounts.

The Platform is provided "as is" and "as available". Facturaz does not warrant that the Platform will be uninterrupted, error-free, or that it will meet any specific result expected by the Client.

Where the Client is a Professional Client, all implied warranties are disclaimed to the maximum extent permitted by law. Where the Client is a Consumer, this Section does not limit the rights the TRLGDCU grants to Consumers.

This Section applies only where the Client is a Professional Client. The Client (on its own behalf and on behalf of its directors and personnel) agrees to indemnify and hold harmless Facturaz, its directors, employees, and partners against any third-party claims, damages, fines, or costs (including reasonable legal fees) arising out of:

• The Client's misuse of the Platform;
• False, incomplete, or unlawful data provided by the Client;
• Breach of third-party rights (intellectual property, privacy, contractual rights); or
• Tax, regulatory, or administrative actions caused by the Client's acts or omissions.

This obligation survives termination. Facturaz may, at its option, assume the defence of any covered claim, in which case the Client will reasonably cooperate.

Sections 11.1 and 11.2 apply only where the Client is a Professional Client. Where the Client is a Consumer, Facturaz is liable in accordance with the TRLGDCU and the Civil Code, without the exclusion and the cap set out in those Sections.

11.1 Excluded Damages

To the maximum extent permitted by law, Facturaz will not be liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, business, goodwill, anticipated savings, or data, even if advised of the possibility.

11.2 Liability Cap

Facturaz's aggregate liability for all claims arising out of or relating to the Terms in any 12-month period will not exceed the total amount paid by the Client to Facturaz in the 12 months immediately preceding the event giving rise to the claim.

11.3 Carve-Outs (Mandatory)

Nothing in the Terms excludes or limits liability for:

• Wilful misconduct (dolo) or gross negligence (culpa grave);
• Death or personal injury caused by negligence;
• Breach of mandatory data-protection obligations;
• Any other liability that cannot be excluded or limited under applicable Spanish or EU law.

11.4 External Causes

Facturaz is not responsible for issues caused by third-party integrations operated by the Client, regulatory changes, or events of Force Majeure.

The Terms apply for as long as the Client maintains an account or active contract with Facturaz.

The Client may cancel a Platform Subscription at any time from the account dashboard; cancellation takes effect at the end of the current billing cycle, subject to Section 4.1. Consumer Services may be terminated in accordance with the Service Terms and applicable consumer law.

Facturaz may terminate the contract with 30 days' prior notice, or with immediate effect in case of material breach not cured within 15 days of written notice (or where cure is not possible).

Upon termination, the Client may export its data within 30 days, after which Facturaz will delete or anonymise the data, subject to legal retention obligations. Termination does not extinguish Outstanding Amounts accrued before the termination date.

12.1 Switching Provider and Data Export

In accordance with Regulation (EU) 2023/2854 (the Data Act), the Client may at any time ask Facturaz, through the in-app Support tab, to switch to another provider or to its own systems, or to receive its data. The request counts as notice of termination. The notice period is the one the Client chooses in the request, with a maximum of two months.

When the notice period ends, a transitional period of up to 30 days begins. During it Facturaz keeps the Platform available to the Client on the same conditions and gives the reasonable assistance needed to complete the switch. If this period is technically unfeasible, Facturaz will inform the Client within 14 working days of the request, give its reasons and propose an alternative period of no more than seven months. The Client may extend the transitional period once by a period it considers more appropriate.

The data the Client can take with it are all the data the Client has entered or uploaded in the Platform and the data the Platform generated from them (among others, contacts, invoices and their invoicing records, quotes, expenses and receipts, products, projects and time entries, bookings and uploaded documents). Facturaz provides them through the export functions of the Platform and, for data those functions do not cover, on request in a structured, commonly used and machine-readable format. Excluded are the Platform's software, configuration, logs and security data, whose disclosure would breach Facturaz's intellectual property, trade secrets or the security of the Platform.

After the transitional period the Client has at least 30 days to retrieve its data, after which Facturaz erases them, subject to legal retention obligations. Facturaz charges no fee for switching or for exporting data. Switching does not entitle the Client to a refund of a billing period already paid. The contract ends once the switch has been completed successfully or, where the Client only asked to terminate and receive its data, at the end of the notice period.

Neither party will be liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, civil unrest, pandemics, strikes, power or internet outages, government actions, or, despite the implementation of reasonable industry-standard security measures, cyberattacks. The affected party's obligations are suspended for the duration of the event. If the event continues for more than 90 days, either party may terminate the affected contract without penalty.

Notices to Facturaz must be sent exclusively through the in-app Support tab. Facturaz will contact the Client at the email associated with its account or via in-app notification. Notices sent through the Support tab are deemed received 24 hours after sending, unless a delivery failure is received within that period.

All notices must be in writing, in Spanish or English. The Client consents to receive electronic communications and undertakes to keep its contact details up to date.

Where the Client uses the Services for professional or business purposes, the Client is a Professional Client and consumer-protection rules under TRLGDCU and related legislation do not apply. Classification is determined by the information provided at signup and by actual use.

Facturaz may assign its rights and obligations under the Terms in the context of a merger, acquisition, restructuring, or sale of all or substantially all assets, provided the assignee assumes all obligations. The Client may not assign its rights or obligations without Facturaz's prior written consent (not to be unreasonably withheld for Professional Clients).

The Terms are governed by Spanish law.

• Professional Clients (B2B): any dispute will be submitted exclusively to the courts of Valencia, Spain, with the parties waiving any other forum to the extent permitted by law.
• Consumers: Consumers may bring proceedings before the courts of their place of residence within Spain, in accordance with Art. 90.2 TRLGDCU and Art. 52.3 LEC.

Where the Client is a Consumer, disputes may be submitted to alternative dispute resolution under Law 7/2017 (transposing Directive 2013/11/EU on consumer ADR). At the date of these General Terms, Facturaz is not adhered to a specific ADR scheme on a mandatory basis but will cooperate in good faith with any officially recognised mediation or arbitration body the Consumer chooses to engage.

The Consumer may also contact:

• The local Oficina Municipal de Información al Consumidor (OMIC) or regional Dirección General de Consumo;
• The European Consumer Centre (ECC-Spain) for cross-border matters: https://cec.consumo.gob.es;
• The European Commission's directory of recognised ADR bodies: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

The previous EU Online Dispute Resolution platform was discontinued on 20 July 2025 pursuant to Regulation (EU) 2024/3228.

Facturaz may update the Terms to reflect legal, regulatory, technical, or commercial changes. Material changes will be notified by email or in-app notification at least 30 days before they take effect. If the Client does not accept a material change, the Client may cancel before it takes effect. Continued use after the effective date constitutes acceptance. Where mandatory law requires express consent, Facturaz will request it.

These General Terms, together with the Platform Terms, the Service Terms for each Managed Service the Client contracts, the Privacy Policy and any specific service order, constitute the entire agreement between the parties on the subject matter and supersede prior proposals or communications.

If any provision is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be replaced by a valid provision that most closely reflects the original intent. A delay or failure to exercise a right does not constitute a waiver.

In accordance with Art. 27 of Law 34/2002 (LSSI):

• Steps. The Client creates an account and accepts these General Terms. To subscribe, the Client chooses a plan and a billing cycle, saves a payment card, accepts the Platform Terms (on a Plus Plan, also the Service Terms for Tax Filing) and confirms. To contract a Managed Service, the Client completes the service form in the Platform, reviews it, accepts the Platform Terms and the Service Terms (as a Consumer, also the express request described in Service Terms Section 1.6) and pays. The contract is concluded when the Platform confirms the subscription or the payment.
• Record of the contract. Facturaz keeps an electronic record of each contract: the account, the plan or service contracted, the invoices issued and each document accepted with its version and the date of acceptance. The Client can see its plan and its invoices in its account. The version of the Terms in force on any date is available on request through the in-app Support tab.
• Correcting errors. Before confirming, the Client can review every step, go back and correct any data entered. After confirmation, errors can be reported through the in-app Support tab.
• Language. The contract can be concluded in Spanish or English, the language chosen in the Platform.
• Storage. These General Terms, the Platform Terms and the Service Terms are available on the Facturaz website at all times, where the Client can save and print them.